Lifeline Program Ending - Important Notice

Notice to Family Mobile customers:

Family Mobile has chosen to end participation in the Lifeline program. As a result, beginning as early as September 3rd, you will no longer receive the Lifeline discount on your Family Mobile service. You have the option to either continue your service with Family Mobile or get service from another authorized Lifeline provider in your area.

If you choose to continue your Family Mobile service, you will keep your current rate plan without the Lifeline discount. You may also choose another Family Mobile plan by logging into or contacting customer service at 1-877-440-9758. A list of current plan options is available online at

If you still qualify for and want to keep receiving lifeline benefits, contact an authorized lifeline service provider in your area, like T-Mobile®. Details of T-Mobile’s Lifeline program are available online at If you port your number to T-Mobile, you may be able to keep your Lifeline discount without reapplying. Call T-Mobile Customer Service after you’ve switched.

A list of other authorized Lifeline service providers by state can be found on the Universal Service Administrative Company (USAC) website at or by calling USAC at 1-888-641-8722.

For Minnesota residents only: please contact the T-Mobile Lifeline group for any questions you may have at 1-877-963-6939.