Walmart Family Mobile powered by T-Mobile is voluntarily ending its participation in the Lifeline program in Alabama, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon and Tennessee. Existing Lifeline customers from these states will soon be notified that Lifeline benefits will be removed from their Walmart Family Mobile service. Customers who qualify for Lifeline benefits will have the option to receive Lifeline service from another authorized Lifeline provider.

El programa Lifeline ofrece un servicio de telecomunicaciones con descuento para clientes de bajos ingresos que sean elegibles. De acuerdo con el programa Lifeline, los clientes elegibles pueden recibir un descuento en su servicio mensual de telecomunicaciones móviles.

T-Mobile está en proceso de finalizar voluntariamente su participación en el programa Lifeline en Alabama, Connecticut, Delaware, Hawaii, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, New York, Ohio, Oregon, Tennessee y el Distrito de Columbia. Durante este proceso, T-Mobile continuará aceptando solicitudes para el programa Lifeline y continuará brindando los beneficios del programa Lifeline a todos aquellos clientes que hayan sido elegibles previamente (y que además reúnan todos los requisitos para continuar recibiendo los beneficios del programa Lifeline). Cuando haya finalizado la autorización de T-Mobile para brindar los beneficios del programa Lifeline en un estado específico, T-Mobile dejará de aceptar solicitudes para el programa Lifeline de aquellos clientes que residan en dicho estado; se enviará un aviso a los clientes de dicho estado que ya estaban participando en el programa para informarles que los beneficios del programa Lifeline serán eliminados de su servicio T-Mobile. Los clientes que sean elegibles para recibir los beneficios del programa Lifeline tendrán la opción de recibir el servicio Lifeline de otro proveedor autorizado del programa Lifeline.

T-Mobile cuenta con la autorización para ofrecer descuentos a través del programa Lifeline en los estados mencionados aquí. Selecciona los enlaces específicos de cada estado para ver los folletos con los detalles del programa Lifeline de T-Mobile, o para obtener una solicitud para el programa Lifeline.

Program Information

The Family Mobile Lifeline Discount Program provides discounts on wireless service to qualifying customers. Eligibility rules vary by state; however, customers may qualify for Lifeline if they are currently eligible to receive benefits from select federal or state assistance programs like Medicaid, Food Stamps or Federal Public Housing Assistance (Section 8) and others. Customers who are not eligible to participate in select assistance programs may qualify based on household income.
Visit our FAQs for more information on qualifying for Lifeline.

How it works:

  1. Use our easy online tool to determine if the Family Mobile Lifeline Discount Program is available in your state.
  2. If the Family Mobile Lifeline Discount Program is available in your state and you think you may qualify, simply apply.
    • As part of the application process, you'll need to:
      1. download, print and complete a Lifeline application for your state,
      2. locate required documents including a valid government issued identification and evidence of your qualification based on program participation or income, and
      3. submit all the required documentation to Family Mobile for eligibility review and approval.
  3. Once approved, if you don't already have Family Mobile service, you can activate service by purchasing a Starter Kit at any Walmart store or online at You'll need to notify us of your new telephone number in order to receive your Lifeline benefits.
  4. The Lifeline discount for which you qualify and any other appropriate benefits will be applied to your monthly account within 45 days.

Is Lifeline available in your area?

Check your state's eligibility

How much can I save?

You can save $10/month on your wireless plan, which may take up to 45 days to be applied. The actual amount and other benefits may be more than $10 and can vary from state to state.

Are there any restrictions?

Yes. Certain restrictions do apply. Eligibility depends on the area where you live, your income or your eligibility to participate in any qualifying public assistance programs, and your particular situation. T-Mobile Lifeline is not available to consumers who are already receiving Lifeline assistance through another carrier unless that consumer notifies their existing Lifeline carrier that they are terminating their service. No consumer may receive Lifeline benefits on more than one line of service, wireless or otherwise, and a household can only receive one Lifeline benefit. Consumers who receive Lifeline benefits agree to both Family Mobile specific and Lifeline program terms and conditions and other restrictions may apply.

What rate plans are available?

Family Mobile offers two plans: Unlimited Talk & Text or Unlimited Talk, Text & Web.

Learn more about plans

More questions

Visit the FAQs section for additional questions and information about Lifeline. FAQs

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