Walmart Family Mobile powered by T-Mobile is voluntarily ending its participation in the Lifeline program in Alabama, Connecticut, Delaware, District of Columbia, Georgia, Hawaii, Idaho, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon and Tennessee. Existing Lifeline customers from these states will soon be notified that Lifeline benefits will be removed from their Walmart Family Mobile service. Customers who qualify for Lifeline benefits will have the option to receive Lifeline service from another authorized Lifeline provider.

El programa Lifeline ofrece un servicio de telecomunicaciones con descuento para clientes de bajos ingresos que sean elegibles. De acuerdo con el programa Lifeline, los clientes elegibles pueden recibir un descuento en su servicio mensual de telecomunicaciones móviles.

T-Mobile está en proceso de finalizar voluntariamente su participación en el programa Lifeline en Alabama, Connecticut, Delaware, Hawaii, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, New York, Ohio, Oregon, Tennessee y el Distrito de Columbia. Durante este proceso, T-Mobile continuará aceptando solicitudes para el programa Lifeline y continuará brindando los beneficios del programa Lifeline a todos aquellos clientes que hayan sido elegibles previamente (y que además reúnan todos los requisitos para continuar recibiendo los beneficios del programa Lifeline). Cuando haya finalizado la autorización de T-Mobile para brindar los beneficios del programa Lifeline en un estado específico, T-Mobile dejará de aceptar solicitudes para el programa Lifeline de aquellos clientes que residan en dicho estado; se enviará un aviso a los clientes de dicho estado que ya estaban participando en el programa para informarles que los beneficios del programa Lifeline serán eliminados de su servicio T-Mobile. Los clientes que sean elegibles para recibir los beneficios del programa Lifeline tendrán la opción de recibir el servicio Lifeline de otro proveedor autorizado del programa Lifeline.

T-Mobile cuenta con la autorización para ofrecer descuentos a través del programa Lifeline en los estados mencionados aquí. Selecciona los enlaces específicos de cada estado para ver los folletos con los detalles del programa Lifeline de T-Mobile, o para obtener una solicitud para el programa Lifeline.



Frequently Asked Questions


Site Information

I’m looking for the Family Mobile Lifeline Discount Program – am I at the right website?
Yes, you reached the right website. We’ve recently updated our website with new information so it may look very different – please take a moment to explore!

Can I apply for the Family Mobile Lifeline Discount Program online?
Unfortunately we no longer offer the ability for consumers to apply for Family Mobile Lifeline Discount Program online. More information about how to apply and submit your application and information can be found here.

How do I log in to my Family Mobile Lifeline Discount Program application to check the status or update information?
We no longer offer the ability for consumers to log in to their Family Mobile Lifeline Discount Program application and check the status or update information. If you need assistance with a previously submitted Lifeline application, please contact us using one of the methods described here.

General Program Information

What is the Family Mobile Lifeline Discount Program?
Lifeline, offered to Walmart Family Mobile customers as the Family Mobile Lifeline Discount Program, is a government benefit program that provides discounts on monthly telephone service for eligible low-income consumers to help ensure they have the opportunities and security that telephone service affords, including being able to connect to jobs, family, and 911 services. Lifeline is federally supported by the federal Universal Service Fund and in some states is supplemented by a state Universal Service Fund.

What are the benefits I can receive from the Family Mobile Lifeline Discount Program?
Qualified consumers can receive $10 off their monthly rate plan charge through the Family Mobile Lifeline Discount Program. Lifeline offers qualifying consumers a discount of $9.25 that is funded by the federal government and $0.75 that is funded directly by Family Mobile to benefit any qualifying consumers that choose its services. If any additional state-funded support is available in any state, Family Mobile will also provide that discount amount to qualifying consumers.

How does the Family Mobile Lifeline Discount Program work?
If you think you may qualify for the Family Mobile Lifeline Discount Program, the first step is to apply. If we determine that the Family Mobile Lifeline Discount Program is available in your area and you meet all the requirements to qualify, you will receive discounts on your monthly service charges of at least $10 based on the allowable amount for your state. It can take up to 45 days for the discount to be applied to your account after being approved. To continue receiving the benefits of the Family Mobile Lifeline Discount Program, you must continue to qualify for the program including by responding timely to all requests to certify your continued eligibility.

Is the Family Mobile Lifeline Discount Program available everywhere?
The Family Mobile Lifeline Discount is available in select states. Check to see if the Family Mobile Lifeline Discount Program is available in your state here.

Qualifying for Lifeline

How do I qualify for the Family Mobile Lifeline Discount Program?
To qualify for the Family Mobile Lifeline Discount Program, the program must be available where you reside, you must meet certain eligibility criteria, which vary by state, and you must meet certain other requirements related to your individual situation.

Is there a place where I can learn more about the eligibility criteria applicable to my state?
Yes. If you would like more information about the eligibility criteria that are applicable to your particular state, you can review the programs and income thresholds that are included the Lifeline application form for your state.

How do I know if I reside in an area where the Family Mobile Lifeline Discount Program is offered?
Visit the availability check and select your state to determine if you live in an area where the Family Mobile Lifeline Discount Program is offered. It is important to note that even if you reside in an area where Lifeline is offered, you must still complete an application and submit it along with appropriate documentation for review.

What are the eligibility criteria that I must meet?
Although eligibility criteria can vary by state, in general, in order to qualify for discounted service through the Family Mobile Lifeline Discount Program, consumers must have an income that is at or below 135% of the Federal Poverty Guidelines, or participate in one of the following government programs.
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Medicaid
  • National School Lunch Program's free lunch program
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)

What other requirements must I meet to qualify for the Family Mobile Lifeline Discount Program?
Individual situations vary, but in general (and among others) you must not be receiving Lifeline benefits from any other telecommunications service provider, including on another line from Family Mobile, and no one in your household can be receiving Lifeline benefits.

What is a household?
For purposes of the government Lifeline program, "household" is defined as "any individual or group of individuals who are living together at the same address as one economic unit. A household may contain related and unrelated persons. An "economic unit" consists of all adult individuals contributing to and sharing in the income and expenses of a household. An "adult" is any person eighteen years or older. If an adult has no or minimal income, and lives with someone who provides financial support to him/her, both people shall be considered part of the same household. Children under the age of eighteen living with their parents or guardians are considered to be part of the same household as their parents or guardians."

This definition applies to the term household for all consumers applying for Lifeline.

Are there additional restrictions related to the Family Mobile Lifeline Discount Program?
Yes. Consumers who apply to receive benefits through the Family Mobile Lifeline Discount Program should be aware of some important acknowledgments that they must agree to, including that:
  • Lifeline is a government assistance program.
  • Lifeline benefits and service is non-transferable
  • The Lifeline program is limited to one discount per household
  • Violation of the one-per household rule is not permitted under federal rules and will result in the subscriber's de-enrollment from the program and possible criminal prosecution by the U.S. Government

Additionally, customers who ultimately receive benefits through the Family Mobile Lifeline Discount Program are also subject to conditions of receiving those benefits, including that:
  • All customers participating in the the Family Mobile Lifeline Discount Program will be required to:
    • update their residential and/or billing address within 30 days of a move;
    • notify Family Mobile within 30 days if s/he no longer qualifies for the Family Mobile Lifeline Discount Program; and,
    • recertify periodically and, at minimum annually, that they remain eligible to receive the discount and if they fail to timely do so, the discount will be removed from their account and they will be required to requalify for the benefits.
  • Customers who provide a temporary, as opposed to a permanent, address may be required to certify that their address remains the same every 90 days until they notify Family Mobile of a permanent address.
  • Customers who indicate that they live in a shared, multi-household residence may be required to complete an extra form.
  • Family Mobile may initially and/or periodically thereafter require customers to provide additional documentation demonstrating eligibility for one or more qualifying element. Customers who fail to timely provide the requested documentation may be denied or may lose their Family Mobile Lifeline Discount Program benefits in accordance with applicable federal and state rules.

Applying for the Family Mobile Lifeline Discount Program

Where and how do I apply?
You can start the process right now! Visit the Get Started section Select your state to determine if you live in an area where Family Mobile offers the Lifeline Discount Program; if yes, simply follow the steps that are listed.

Can I apply in a Walmart Store or call Family Mobile Care to complete my application online for me?
No. Family Mobile personnel and Walmart Associates cannot complete an application on your behalf.

I don't have an email address; can I still apply for Lifeline?
Yes. T-Mobile uses email addresses to contact you if more information is needed or to complete your application and to provide you with updates regarding your application. If you don't provide us with one, we'll use other methods to attempt to contact you including your phone number or by mail.

How will I know if I've qualified for the Family Mobile Lifeline Discount Program?
Once your completed application and all the needed supporting documentation has been received, we will review your application and determine your eligibility to receive Lifeline benefits from Family Mobile within 7 days; we will thereafter notify you if your application has been approved or denied. Accounts for Family Mobile customers who are approved will be updated as soon as possible thereafter to include the Lifeline discount and any other benefits (please note: it can take up to 45 days for the discount to be applied to your account). If you are new to Family Mobile, or have not yet activated service, you will need to activate service and provide us your Family Mobile phone number so we can apply the Lifeline benefits to your account.

What if I have more questions?
We're sorry if we haven’t answered all your questions here. You can submit any additional questions to us by:
  • Writing to us at Family Mobile-Lifeline Support, PO Box 37380, Albuquerque, New Mexico, 87176
  • Faxing your request to 1-813-353-6724
  • Calling T-Mobile at 1-877-440-9758 and asking for the Family Mobile Lifeline Discount Program

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