Common questions about Lifeline Discount Program
Frequently asked questions
With a new program come a lot of new questions. So we decided to help answer those
most frequently asked.
- Federal Public Housing Assistance (FPHA) or Section 8
- Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
- Low Income Home Energy Assistance Program (LIHEAP)
- National School Lunch Program's free lunch program
- Supplemental Security Income (SSI)
- Temporary Assistance for Needy Families (TANF)
This definition applies to the term household for all consumers applying for the Lifeline Discount Program.
- Lifeline, and the Lifeline Discount Program as T-Mobile’s brand name for the Family Mobile Lifeline program, is a government assistance program.
- Lifeline benefits and the Lifeline Discount Program service is non-transferable
- The Lifeline Discount Program is limited to one discount per household
- Violation of the one-per household rule is not permitted under federal rules and will result in the subscriber’s de-enrollment from the program and possible criminal prosecution by the U.S. Government
Additionally, customers who ultimately receive benefits through the Lifeline Discount Program are also subject to conditions of receiving those benefits, including that:
- All customers participating in the Lifeline Discount Program will be required to:
- update their residential and/or billing address within 30 days of a move;
- notify T-Mobile within 30 days if s/he no longer qualifies for the Lifeline Discount Program and,
- recertify periodically and, at minimum annually, that they remain eligible to receive the discount and if they fail to timely do so, the discount will be removed from their account and they will be required to requalify for the benefits.
- Customers who provide a temporary, as opposed to a permanent, address may be required to certify that their address remains the same every 90 days until they notify T-Mobile of a permanent address.
- Customers who indicate that they live in a shared, multi-household residence may be required to complete an extra form.
Family Mobile-Lifeline Support
PO Box 37380
Albuquerque, New Mexico 87176
Note: Residents of Idaho who do not live on federally recognized tribal lands must apply for Lifeline benefits through a local Communication Action Partnership Alliance of Idaho (CAPAI) or Department of Health and Welfare office. For more information, non-tribal Idaho consumers may visit CAPAI online at http://www.idahocommunityaction.org/.